FAQ's 

1. Who we are?
Accor Services is International Leaders & India’s foremost in Employee Benefits, Incentive and Loyalty Solutions.

Accor, the European leader in hospitality and a global leader in corporate services, operates in nearly 100 countries with 170,000 employees.

It offers to its individual and corporate clients over 40 years of expertise in its two core businesses:

• Hotels, with the Sofitel, Pullman, Novotel, Mercure, Suitehotel, all seasons, Ibis, Etap Hotel, Formule 1 and Motel 6 brands: over 4,000 hotels and nearly 500,000 rooms in 90 countries, as well as strategically related activities, such as Lenôtre;
• Services with 32 million people in 40 countries benefiting from Accor Services products in employee and public benefits, rewards and loyalty and expense management

www.accorservices.com
www.accor.com

2. What we do?
Our product/service offerings range from:

• Employee Benefits - Ticket Restaurant Meal Vouchers / Meal Smart Cards
• Incentive & Loyalty Solutions – Ticket Compliments Gift Vouchers and Accentiv' - India's No. 1 in Incentive and Loyalty Solutions Provider

 To know more about Accor Services India click here

Q. 3.  What are Ticket Restaurant Meal Vouchers and Ticket Compliments Gift Vouchers?

• Ticket Restaurant Meal Vouchers: Ticket Restaurant Meal Vouchers from Accor Services are food coupons given by organisations to their employees to have a meal at their convenience. These vouchers are given by law as a social benefit and hence exempted from paying tax.These meal vouchers can be used to purchase food and beverages from the shops in the premium Accor Services Affiliate Network (ASAN)
• Ticket Compliments Gift Vouchers: Ticket Compliments Gift Vouchers from Accor Services are an ideal gifting option for employers and the perfect gift for it recipients. These vouchers can be redeemed at over 7500 outlets 160 cities in India, empowering the users with ample choice. These vouchers can be used to purchase everything from daily essentials to consumer durables, jewellery, etc., from shops in the premium Accor Services Affiliate Network (ASAN)

4. Are Ticket Restaurant Meal Vouchers & Ticket Compliments Gift Vouchers a mode of payment?
Yes, they are equivalent to payment in cash.

5.  How are Ticket Restaurant & Ticket Compliments vouchers different form a credit / debit card?
Ticket Restaurant & Ticket Compliments vouchers are not same as credit cards because:

• Credit / debit cards do not help the employee save income tax
• Credit / debit cards do not help shops to develop loyalty with their customers
• Since Accor Services vouchers are accepted in a limited number of shops (as per user request) they help shops to build long-term relationships with their customers
• In case of credit / debit card the transaction is electronic in nature. Accor Services vouchers on the other hand are used like currency notes (and often in combination with currency)
  

6.  How does Accor Services voucher system work?

STEP 1:  An employer buys the vouchers from Accor Services.

STEP 2: The employer provides these vouchers as part of salary / incentives / rewards to its employees.

STEP 3: Employees use these vouchers to purchase goods and services at affiliates (shops) in Accor Services Affiliate Network (ASAN).

STEP 4: Accor Services Affiliate Network members then get these vouchers reimbursed with Accor Services to receive their payment.

The process is depicted in the figure below.

7.  How do I accept Ticket Restaurant & / or Ticket Compliments vouchers against purchase of goods and services?
There are four simple steps to accept Ticket Restaurant & / or Ticket Compliments vouchers:

• Customers select the products and services he wishes to buy, and asks for the bill
• He pays for the purchase with Ticket Restaurant or Ticket Compliments vouchers or vouchers in combination with cash
• You accept the payment and cancel the Ticket Restaurant or Ticket Compliments vouchers so as to render them unusable
• You send Ticket Restaurant & / or Ticket Compliments vouchers to Accor Services to claim your payment

8. When and how do I receive my payment?
Given below is the detailed reimbursement procedure:

• Collect Ticket Restaurant/Ticket Compliments Vouchers after checking the security features from your customers against purchase made. Please note that Ticket Restaurant Meal Vouchers can only be honoured for ready to eat food & beverages
• Stamp the vouchers on the front with the cancellation stamp provided by Accor Services
• Carefully count your Ticket Restaurant/Ticket Compliments Vouchers separately. Tie the with rubber band and pack them in the redemption envelope supplied to you and seal the envelope
• Please fill up all mandatory fields (Affiliate code number, preparation date, voucher denomination, total number & value of vouchers along with the address stamp) on Voucher Redemption Form (VRF) and close in redemption envelope
• Please keep sealed redemption envelope ready on or before redemption date
• Submit your sealed redemption envelope to the nearest collection center/authorized pick up person and get acknowledgement on copy of VRF along with POP (Proof of Pick up) from the Courier Company
• Note: Before handover of redemption envelope make sure that you check identity card of pick up person. For your nearest collection center address, please call Accor Assist
• Please retain acknowledged copy of the voucher redemption form and POP of Courier Company for your reference
• Please submit redemption envelopes on the redemption date to avoid delay in reimbursement

The payment is sent by cheque payable at par in your city.

9. What are reimbursement dates?
Reimbursement dates are the pre fixed dates in every month on which you send your Accor Services vouchers to claim your payment. These dates are sent to you in the form of a Reimbursement Calendar. Given below is the reimbursement calendar for 2009.

REIMBURSEMENT CALENDAR 2009

For example, if you deposit your vouchers at collection centre on or before the reimbursement date of January 10, 2009 your payment cheque will reach you on January 29, 2009 which is the next reimbursement date and the cycle continues like this.

 Click Here to Download the Reimbursement Calendar 2009

10. How does the customer know where to spend vouchers?
Each user of Accor Services vouchersis supplied with an Accor Services Affiliate Directory for that product (Ticket Restaurant or Ticket Compliments. Each member of ASAN is listed in this directory with its name, address, phone numbers and category of goods & services offered). The customers can also log on to Accor Services website (www.accorservices.co.in) for details on our network.

 
11. How does the customer identify Accor Services network outlets?
Through a sticker which is displayed on front door of the outlet. These stickers are provided by Accor Services

12. Is there a service charge payable and why?
Since Accor Services manages and runs the whole system, levies a service charge on the shops in ASAN. This service charge is a small percentage of the value of vouchers used in a transaction..

13. How much is the service charge payable?
Please contact us to get details on the Service Charge or click here. Our Network Relationship Executive will contact you with the required details.

14. What is my gain in this system?
As a member of ASAN you stand to gain substantially:

• Increase in business since all Accor Services vouchers can be used only at ASAN members
• Opportunity to build relationship with and hence more business from the same user of Accor Services vouchers. This additional business in all probability is not in form of vouchers
• Publicity of your shop to Accor Services users

15.  What is the guarantee of my payment?

• Accor Services in India is a part of the 8.5 billion euro French Group 'Accor'
• Inventors and Worlds #1 in paid Meal Vouchers
• Accor, Europen leader in Hospitality and Global Leader in Corporate Services
• Active in 40 countries
• ISO 9001:2000Certified

16. What are the formalities of becoming an ASAN member?
To become an ASAN member you haveto fill an ASAN member Contract Form. Once the form is processed, you are given your unique Affiliate Code No., and you can start accepting Accor Services vouchers. 

17. Is there a help line service available?
Yes. Accor Services provides a dedicated in - house contact centre called Accor Assist to help us serve you better.

18. How popular is this system?
More than 400,000 users from over 2500 top companies across India use our vouchers.
 

19.  How many outlets in India are members of ASAN and are accepting these vouchers?
More than 17,000 outlets in over 200 cities accept Accor Services vouchers and benefit from being a part of ASAN network.

 To know more about The ASAN Network in your City, Click Here......
 

20. Who are the customers for these vouchers?
More than 2500 top companies in India provide the advantage of Accor Services vouchers to their employees and associates.

 To know more about Who are Our Customers are, Click Here......